What is the postal address of the dogmad.com shop?
Dog Mad Ltd, Unit 6J Clapham Arts Centre, 26-32 Voltaire Road, London, SW4 6DH. Tel: (0208) 6780505
How do I know what size I need?
Take a look at our size guide section and you will see clear measurement for our goods.
What happens if the items do not fit?
This is not a problem, just send them back to us within ten days requesting a different size or a refund. Unfortunately we are unable to refund your postage.
Why do you want my e-mail address / telephone number etc?
We want to make sure that we can contact you if we need to to advise you of any changes to delivery times, out of stock items etc.
Why is this product still on the website if you are out of stock?
We apologise if this is the case. What this means is that we have placed an order with our suppliers for more stock and wish to make you aware that the item will be available again shortly.
Where are your products made?
All of our current range of products are sourced and made in the UK.
Is it safe to give my credit/debit card details online?
Yes. We realise how important it is to store any information that you provide securely and we maintain the highest levels of security for your user profile information. All payment details are handled via our technology partner PayPal either via an account you may already have with them or via their processing of your debit/credit card. They use the highest levels of industry standard encryption and SSL when handling your credit/debit card information.
Do I need a PayPal account to checkout?
You do NOT need to have or create, a PayPal account to checkout on the dogmad.com website. Just select the "Pay with a debit or credit card" option on the checkout page and enter your card details there.
How do you send out products to customers?
We have chosen the Post Office as our preferred delivery supplier and are using their Special Delivery Service. This means that your parcels will be delivered the day after we send them, and most importatntly they will be signed for, thus ensuring security. The charges will be worked out by weight of order as this is how the Post Office operates this service.
Dog Mad Ltd, Unit 6J Clapham Arts Centre, 26-32 Voltaire Road, London, SW4 6DH. Tel: (0208) 6780505
How do I know what size I need?
Take a look at our size guide section and you will see clear measurement for our goods.
What happens if the items do not fit?
This is not a problem, just send them back to us within ten days requesting a different size or a refund. Unfortunately we are unable to refund your postage.
Why do you want my e-mail address / telephone number etc?
We want to make sure that we can contact you if we need to to advise you of any changes to delivery times, out of stock items etc.
Why is this product still on the website if you are out of stock?
We apologise if this is the case. What this means is that we have placed an order with our suppliers for more stock and wish to make you aware that the item will be available again shortly.
Where are your products made?
All of our current range of products are sourced and made in the UK.
Is it safe to give my credit/debit card details online?
Yes. We realise how important it is to store any information that you provide securely and we maintain the highest levels of security for your user profile information. All payment details are handled via our technology partner PayPal either via an account you may already have with them or via their processing of your debit/credit card. They use the highest levels of industry standard encryption and SSL when handling your credit/debit card information.
Do I need a PayPal account to checkout?
You do NOT need to have or create, a PayPal account to checkout on the dogmad.com website. Just select the "Pay with a debit or credit card" option on the checkout page and enter your card details there.
How do you send out products to customers?
We have chosen the Post Office as our preferred delivery supplier and are using their Special Delivery Service. This means that your parcels will be delivered the day after we send them, and most importatntly they will be signed for, thus ensuring security. The charges will be worked out by weight of order as this is how the Post Office operates this service.