1. What is the postal address of Dogmadshop? 2. How do I know what size I need? 3. What happens if the items do not fit? 4. Why do you want my e-mail address / telephone number etc? 5. Why is this product still on the website if you are out of stock? 6. Do you have a shop? 7. Where are your products made? 8. Is it safe to give my credit/debit card details online? 9. How do you send out products to customers?   1. What is the postal address of Dogmadshop? Dog Mad Ltd, 12 Palace Road, London, SW2 3NG. Tel: 020 8678 0505. Fax: 020 8674 9153. 2. How do I know what size I need? Take a look at our size guide section and you will see clear measurement for our goods. 3. What happens if the items do not fit? This is not a problem, just send them back to us within ten days requesting a different size or a refund.  Unfortunately we are unable to refund your postage. 4. Why do you want my e-mail address / telephone number etc? We want to make sure that we can contact you if we need to to advise you of any changes to delivery times, out of stock items etc. 5. Why is this product still on the website if you are out of stock? We apologise if this is the case. What this means is that we have placed an order with our suppliers for more stock and wish to make you aware that the item will be available again shortly. 6. Do you have a shop? We do not have our own shop, but our dog products are now being stocked by Selfridges at their London and Manchester stores.  Our complete product range is available on-line, and can also be ordered by by mail order or fax (see our contact page). 7. Where are your products made? All of our current range of products are sourced and made in the UK. 8. Is it safe to give my credit/debit card details online? Yes. We realise how important it is to store any information that you provide securely and we maintain the highest levels of security for your user profile information.  All payment details are handled via our technology partner www.securetrading.com.  They use the highest levels of industry standard encryption and SSL when handling your credit/debit card information. 9. How do you send out products to customers? We have chosen the Post Office as our preferred delivery supplier and are using their Special Delivery Service. This means that your parcels will be delivered the day after we send them, and most importatntly they will be signed for, thus ensuring security. The charges will be worked out by weight of order as this is how the Post Office operates this service.